Privacy Policy

At AI Ecosystem, we take privacy very seriously. We have updated our privacy policy (Policy) to ensure that we communicate to you in the clearest way possible on how we treat personal information. We encourage you to read this Policy carefully. It will help you make informed decisions about sharing your personal information with us.

AI Ecosystem takes steps to protect your personal information and is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between you and the Service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of personal information to the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

The Service involves storage of Data about a company or individual. That Data can include personal information which is information about an identifiable individual and may include information such as the individual’s name, email address, telephone number, address details and other personal information.

AI Ecosystem may collect personal information directly from you when you register to use the Service or use the Service or contact the AI Ecosystem support team or visit our website. You can always choose not to provide your personal information to AI Ecosystem but it may mean that we are unable to provide you with any service.

AI Ecosystem may receive personal information from you about others through your use of the Service. AI Ecosystem may also collect information from you about someone else. If you provide AI Ecosystem with personal information of someone else, you must ensure that you are authorized to disclose that information to AI Ecosystem and that without AI Ecosystem taking any further steps required by applicable data protection or privacy laws, AI Ecosystem may collect, use and/ or disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, AI Ecosystem’s identity, and how to contact AI Ecosystem.

Where requested to do so by AI Ecosystem, you must also assist AI Ecosystem with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.

AI Ecosystem collects, holds, and uses your personal information only for limited purposes. AI Ecosystem collects your personal information so that we can provide you with the Service and/ or any related services you may request. In doing so, AI Ecosystem may use the personal information we have collected from you for purposes related to the Services including to:

verify your identity, administer the Service, notify you of new or changed services offered in relation to the Service, assist with the resolution of technical support issues or other issues relating to the Service, comply with laws and regulations in applicable jurisdictions, and communicate with you. By using the Service, you consent to your personal information being collected, held and/ or used in this way and/ or for any other use you authorise. AI Ecosystem will only use your personal information for the purposes described in this Policy or with your express permission.

AI Ecosystem can aggregate your non-personally identifiable data by using the Service. You agree that AI Ecosystem can access, aggregate and use non-personally identifiable data AI Ecosystem has collected from you. This data will in no way identify you or any other individual.

AI Ecosystem may use this aggregated non-personally identifiable data to assist us to better understand how our customers are using the Service, provide our customers with further information regarding the uses and benefits of the Service, enhance small business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’s performance against that aggregated data, and otherwise to improve the Service.

AI Ecosystem does not store your credit card details. If you choose to pay for the Service by credit card, your credit card details are not stored by the Service and cannot be accessed by AI Ecosystem staff.

You may request access to your personal information It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you or request that we update or correct any personal information we hold about you by setting out your request in writing and sending it to us at [email protected]

AI Ecosystem will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary (for example, the Subscriber).

We only keep your personal information for as long as we require it for the purposes of providing you with the Service. However, we may also be required to keep some of your personal information for specified periods of time.

AI Ecosystem uses “cookies” in providing the Service. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We and some of our affiliates and third-party service providers may use a combination of ‘persistent cookies’ (cookies that remain on your hard drive for an extended period of time) and ‘session ID cookies’ (cookies that expire when you close your browser) on the Website to, for example track overall site usage, or track and report on your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

We do not respond to or honour ‘Do Not Track’ requests at this time. AI Ecosystem sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. AI Ecosystem will remove you at your request.

You are responsible for transfer of your data to third-party applications. The Service may allow you, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including your personal information, electronically to and from third-party applications. AI Ecosystem has no control over such transfer and takes no responsibility for the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that you can be informed of how they will handle personal information.

AI Ecosystem has a privacy complaints process If you wish to complain about how we have handled your personal information. Please provide our Privacy Officer with full details of your complaint and any supporting documentation by e-mailing [email protected]

Our Privacy Officer will endeavour to: provide an initial response to your query or complaint within 10 business days, and investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time AI Ecosystem reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. AI Ecosystem will make every effort to communicate any significant changes to you via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.