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Warranty

In addition to any Consumer Guarantees available under the ACL, AI Ecosystem warrants to the Purchaser that the Product shall be free from any defect in materials and workmanship under normal use. This Limited Product Warranty applies to all products purchased from us for twelve (12) months from the date of receipt of shipment (‘Limited Warranty Period’).

EXCLUSIONS AND LIMITATIONS

The Limited Warranty does not apply to any:

  • Damage caused by nature or acts of God, for example, lightning strikes, tornadoes and the like;
  • Negligent or incorrect use of the Product;
  • Commercial use of the Product;
  • Modifications to any part of the Product;
  • Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes;
  • Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions or with improper voltage or power supply;
  • Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not Manufacturer authorized; or
  • Damage caused by natural wear and tear.

REMEDIES

If a hardware defect is found and a valid claim is lodged to AI Ecosystem within the Limited Warranty Period, AI Ecosystem will, at its discretion and to the extent permitted by law, either:

  • repair the Product at no charge to the Purchaser, using new or refurbished replacement parts; or
  • replace the product with a new or refurbished Product.

In the event a defect is discovered, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction under the ACL.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must first be requested from AI Ecosystem within the Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, the purchaser must contact us.
In accordance with applicable law, AI Ecosystem may require the customer to furnish proof of purchase details. The consumer bears the cost of return of product to the purchase point, and AI Ecosystem will bear the cost of replacement or refund under warranty service and any guarantee of quality to the extent required under ACL. To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection to the address specified by us.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and AI Ecosystem will not be responsible for any such damage or loss.
This Limited Product Warranty by AI Ecosystem is separate to the Consumer Guarantees provided under Australian Consumer Law.