Any product the customer purchases from AI Ecosystem are subject to the return policy to the extent permissible under Australian Consumer Law (‘ACL’)

As a result, you may return any product you purchased from us and receive a refund (minus any shipping fee). As such, we’ll ask you to furnish proof of purchase from us.

Please follow the below instructions for a streamlined return process:

1. Notify us via email on your intent to return any item. Accordingly, we’ll send you a ‘Return Form’ which you’ve to duly fill and return.
2. Upon receipt of the ‘Return Form’, we’ll send you the return shipping label.
3. Along with the shipping label, we’ll also send the details of deductions. These deductions shall be substantiated with proof of onward and return shipping charges we originally paid and any associated payment gateway merchant fees.
4. Thereafter, attach the label and return the item(s) to us in it’s as received condition. If possible, include all the original packaging.

The details of our return guidelines are outlined below. If returned goods do not meet these criteria, we may decline any refund. And instead, return the product(s) back to you.

You must return the Merchandise within 30 days from the date of purchase.

You must not use or open the Merchandise.

The 30 days return policy only applies to Brand New In Box items and don’t apply to refurbished items.

Refunds

We will issue a refund for the price you paid for the product(s) within 10 working days from the date we receive the returned item(s).

All products must be in an undamaged, unused condition with all labels and product swing tags attached for you to be able to return them.

If the returned goods do not meet these criteria, we may decline the refund request and instead, return the product(s) back to you.

CONTACT US

Lastly, if you have any question, please get in touch via our email hello@aiecosystem.com.au