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Shipping Details

  • Please double check your full shipping address carefully before checkout. This is because any change request thereafter shall lead to shipment delay.
  • Moreover, the buyer shall also bear the postage fees caused due to shipment to wrong or incomplete delivery address. The postage fees shall be inclusive of onward and return shipment charges.
  • AI Ecosystem shall fulfill same day dispatch provided customer places the order by 12 noon AEST. Please however note order receipt is subject to payment clearance which may not occur on same instance as order placement.
  • Please note that if your address falls under post office drop-off or if you are unavailable at the time of delivery, the courier staff shall leave a collection note at your mailbox to enable self-collection at local post office.
  • At this stage, we are only offering shipments to Australia and New Zealand.
  • For most part of our shipments, we liaise with Auspost and Sendle. If you require expedited shipping, you have to inform this to us at the time of placing the order and we’ll endeavour our best to ensure the item is dispatched and shipped the same day.
  • We have a provision of On Display To Order (ODO) wherein customers may visit our warehouse to have a look and feel of the product. Thereafter, customers may either self pickup the item from the Warehouse or alternatively, AI Ecosystem may have it delivered if the item is bulky and that the customer doesn’t have the means to transport it. 
  • The purchased ODO item shall be dispatched the next business day and as such same state delivery (WA) is accomplished in 1 business day. We offer free shipping on all of our sales.
  • The above arrangement (ODO) however requires prior appointment as access to warehouse is limited to comply with Workplace Occupational Safety Requirements. If you’d like to visit to view the product then please contact us via the messaging app on our website and we’ll allot a date/ time for visit.
  • For On Display to Order or Over the Counter Sales, AI Ecosystem’s returns (click here), warranty (click here) and other terms and conditions (click here) shall prevail.